USAA reviews

The wrong manager and team will make your work environment hell on earth. The current structure tends to be a clique-ish style, which makes team cohesion harder and creates unnecessary workplace tension. This current environment rewards people who are great with networking, but not necessarily those who excel at the job, so new hires should be mindful to assess the work structure and adapt accordingly. Due to the fact cliques are rewarded and not work, you have leaders who did excel at the frontline jobs, making decisions that may not be the best for the long term health of the company. Less experience new hires are promoted before they gained enough knowledge of the existing job, which means they may not be the best candidate for the next level job. This created tension, distrust and anger, as many hardworking, talented co-workers missed out on promotion opportunities in favor of less skilled peers who do the bare minimum. Leadership is not vested in getting to know and understand their teams, so the teams suffer. USAA used to be a large company with high performing units who were like professional families. Once the recent reorganization was completed, the new leadership never bothered to get to know any of the front end staff. They wouldn't know us, even if we were standing right in front of them. Again, past high performing and happy teams all had engaged management that knew who their staff was, we weren't just ID numbers or stats. The currently work environment is highly stressful, when it need not be. It has and will continue to create high attrition and long term dissatisfaction. I project major increases in medical and EAP benefits being utilized to cope with the current environment. The bottom line: The current work environment is money focused and the employees and the members will take a hit until some corporate equilibrium is found. Apply at your own risk.

Soooo many layers of bureaucracy. It is difficult to get things accomplished due to blocks with process and governance. It's a challenging place to work. There is challenging work, but much that makes it challenging to work. i'm always impressed in what we actually get done in spite of ourselves.