USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Dec 30, 2016
Recommend
CEO approval
Business Outlook

Pros

401K plan is up to 8% matching, which is very generous for the industry. The gym facilities are nice and there is a good selection of on campus food and goods.

Cons

Employees at satellite offices and any customer contact employees are treated as completely disposable. These employees are monitored constantly and there is absolutely no trust between managers and those under them. USAA continuously refuses to staff appropriately for its growing membership and keeps piling more responsibilities onto already overworked employees.

2.0
Dec 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Really the only PROs were the Bonuses, extra PTO at the holidays, cafeteria had many selections, and the parking garage if you can find a spot when it snows.

Cons

In the call center, they run you into the ground with non stop, back to back phone calls. Unless you have a bachelor's degree, they only give you lateral promotions that don't give you a raise. Going into the retail banking dept you get paid lower than the insurance and if you transfer to insurance of auto circle you go through the grueling test to get to get licensed but then are never compensated for it. Things might be better at the San Antonio location but in Colorado Springs you're a nobody and unless you kiss major butt you won't go anywhere with the company and be stuck on the phones forever. You try to trust management but they throw everything back in your face later and use as reasons why you're a bad employee. You definitely don't want to have a mind or your own and not drink their kool-aid otherwise you'll be marked as a difficult employee, even if you're just trying to give them suggestions on how to make the place better. I had 6 manager changes in 5 years working there. They also have no problem letting people go over anything, including for people with FMLA pending or on short term disability. They are not a flexible company unless you happen to get one of the nicer managers, which is a rarity.

1.0
Dec 10, 2016

Good benefits, bad culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and the locations are in cities with a low cost of living.

Cons

Horrible culture. Racist, misogynistic, homophobic.

Viewing 460 - 462 of 7,681 Reviews

Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.