Impossible work load. You are a glorified call center rep. You are required to take incoming calls non stop for 80% of the day and they expect you to somehow actually be an adjuster and investigate your hundreds of owned claims for the remaining 20% of the day. Impossible. Taking time off is frowned upon and not putting in overtime is frowned upon. Since you can only be an adjuster for 20% of the day they expect you to put in overtime to make up for that lost time. They have opened up membership increasing business ten fold and their business model is simply out of date and cannot handle the influx of business. Managers all come from a time when you could sit at your desk for 20 minutes and not get a call. Now, the maximum time between incoming calls is maybe 5 seconds. Literally. So management is a little out of touch with how much the business has changed. I was drinking the kool-aid in training, but my perspective completely changed when I was thrown to the wolves. The actual job is fine, it's just that they put 80 hours of work on you and epect you to keep pace in a 40 hour week. These cons out weigh the great benefits package. Also, everybody and their mother wants to get out of claims (the starting positions) so you can imagine how competitive it is to move anywhere else in the company. Half way through this year usaa had already eclipsed their overtime hours from the previous year. That's how out of control their current business model is.
