Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Mar 24, 2025

      Don't Work Here

      Insurance sales and service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are great

      Cons

      With this company they over work you and don't pay according to what they are asking of you. You are just a number here.

      2.0
      Mar 24, 2025

      Bank Sales and Service Client Contact Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office in Phoenix, includes a cafeteria and gym on-site. Also relaxation rooms if you have time to use them. There's a Fooseball and ping pong table in the lunchroom along with large screen t.v.s.

      Cons

      If you don't opt out of medical by day 30 of training, they enroll you into their default plan, charging you each paycheck and refuse to cancel your medical. They send you 1 reminder email to opt out prior to that date and send you many emails to remind you to sign up for the annual sign up. They are also self funded for their medical benefits. Meaning, they know what your medical issues are. Parking is coded by job level, the lower you are the further you have to walk to the entrance. Every year they cover less and charge more for healthcare. Nepotism is strong here! If your family member works there, you have a job!

      Viewing 511 - 513 of 7,681 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.