Everything started going downhill over the last 2 years. It's pathetic to say but a pandemic made everything tolerable until the phone volume skyrocketed back up again because of mismanagement in our non-injury department.
Our annual bonus was going down at an alarming rate and I saw myself make less and less money each year. They restructured it but I was still making less money than my peers who went to different companies. I also saw my peers fail to move out of claims; claims is like a cult and they don't seem to want to let their valuable, underpaid claims adjusters pursue careers in other departments.
The benefits used to be amazing: I was hired in when the bonus used to be 18-19%, an education credit card given instead of reimbursement, etc. Watching the c-suite be slow to action as employees were leaving and then changing benefits to be "competitive" when they really just made it clear we were no longer the same company proud to support our military members and their families made me realize it wasn't worth staying. That's on top of an intranet advice article recommending employees get a second job to make more money and seeing my social security tax being added to our "total rewards" (that's what they call the benefits, retirement & salary package) really pissed me off.
