USAA reviews

3.2

46% would recommend to a friend

(7,685 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Nov 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits PTO Coworkers Tech is getting better

Cons

Unfortunately, the culture has changed. It used to be a place you felt valued, but now it’s about numbers. No accountability for upper management. Your mental health will suffer in claims. Unreasonable expectations for an issue EMG created. Not a lot of advancement opportunity and pay is okay, but not to industry standard. Currently a very high turnover rate.

4.0
Sep 6, 2021
Recommend
CEO approval
Business Outlook

Pros

USAA is a great place to work. The company as a whole cares about employee development, protecting their company culture, generally ethically-focused and professional. Compensation is generally competitive, benefits are world-class. Work/Life balance in terms of time off is good. Risk / Compliance senior leadership is relatively transparent and sets out a clear vision for the department.

Cons

If you start here early in your career, be prepared to watch external talent with comparable experience / education come in with much higher compensation ($10k, $15k, sometimes even $20k above you). If you work here for the long haul, you may be spending your career fixing compliance mistakes from former employees, and for smaller bonuses than they received while screwing everything up. Moving up can be incredibly stagnant, and moving around can be largely based on your supervisor. The company as a whole will boast career development opportunities, but if you're stuck with a bad boss they can lock you in with no choice but to leave USAA entirely in order to move up or switch jobs. Work / life balance is a mix bag. At the enterprise level, you are given a generous amount of time off. But as a department, risk/compliance is not quick to do an early release before a holiday weekend and such. Unusually frequent meetings can make it hard to take time off, or manage life outside of work. Burn out is pretty common in the department, despite employees voicing their concerns about such.

Viewing 556 - 558 of 7,685 Reviews

Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.