Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,352 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (74) , Financial Foundations Specialist (70) , Insurance Sales Agent (60) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1733 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 529 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Bonuses are a great plus" ((in 263 reviews)); "Great company culture, great benefits and pension plan." ((in 133 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 306 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Poor leadership that doesn't understand the company mission statement." ((in 164 reviews)); "Upper management could care less about front" ((in 76 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 66 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What USAA locations have received the highest employee ratings?

Washington , Sacramento , New York , Virginia Beach , Houston , Dallas , Plano , Raleigh , Texas City , San Antonio

USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)

Juan C. Andrade

44% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jun 8, 2019

Big promises. Big problems.

Member service specialist

Recommend

CEO approval

Business Outlook

Pros

8% match but you have to be there 5+ years to fully vest.

Cons

Very mission oriented and in training they do everything possible to get you to drink the Kool-Aid. At best it is a mediocre salary for a high stress, numbers driven, watched-like-a-hawk, call center environment. 1 out of every 5 managers is decent or cares; the rest of the batch don’t honestly know how to interact or lead a team. (This company is the epitome of people don’t leave jobs they leave managers.) You cannot switch managers and many of them will find ways to circumvent promotions for their team members unless it directly serves them. Training needs to be longer and more in-depth to give reps full confidence and capability to serve members.

2.0

Aug 9, 2018

Tread carefully, run while you can

It senior manager

Recommend

CEO approval

Business Outlook

Pros

Vacation. Very generous vacation and leave policy, which is good as you'll need it. Education Assistance. Desperate to incent employees to further their education. Great employment opportunity for active duty/ex-military.

Cons

A majority of executives are retired military bureaucrats. Those that aren’t were bred from the limited local gene pool. Neither offers much by way of practical experience and leadership is aspirational rather than inspirational As a result favoritism and incompetence is rampant. It describes itself as 'a relationship company' to mask a culture rife with toadyism, nepotism and cronyism. See’s itself as an innovative, market and technology leader when the reality is just the opposite. It’s an insurance company with a bloated call center supported by an expensive product portfolio. Compensation is below market and not competitive resulting in a middling, disengaged workforce.

1.0

Apr 6, 2018

You’ve Won The Lottery

User experience designer

Recommend

CEO approval

Business Outlook

Pros

Congrats—you’ve won the lottery and for all intents and purposes don’t need to work anymore. You’re paid well for what little you actually do, and on top of that, the bar is incredibly low. (Just look busy…easy to do here where quantity of output is valued.) Granted, you’ll lose that creative spirit (it’s ok we're working on a process to fix that), lose any sense of design fundamentals (it’s ok we’re working on a process to fix that), and lose that drive to meet deadlines (it’s ok we’re working on a process to fix that). But oh well, what does it matter? You’ll soon join the ranks of so many others—management and otherwise—who fight hard to maintain the status quo so that they are able to start their day late, leave work early, and collect that bonus money. Long live mediocrity!

Cons

No downsides, really. I was at first confused by the nonsensical language that’s thrown around all day, but once I learned to string random design and business jargon together with authority, I feel part of the in-crowd.

Viewing 58 - 60 of 7,663 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Learning Performance Consultant I

USAA

USAA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Big promises. Big problems.

Tread carefully, run while you can

You’ve Won The Lottery

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at USAA

USAA reviews FAQs