Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,685 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Feb 4, 2025

      Good

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are pretty friendly in other departments

      Cons

      Company is going through a hard time right now. Laying a lot of people off. Dont feel secure.

      4.0
      Feb 1, 2025

      Agency is the place to be

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mon-Friday work schedule Higher percentage for annual incentive

      Cons

      Pto has to scheduledwhere as on the USAA side u can wake up and jus call

      2.0
      Jan 31, 2025

      Training was great, but a lie

      Insurance sales producer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every facilitator, teacher and coworker I met with were incredibly friendly and helpful. The nature of the work is better compared to other call centers and you get a helpline support after 6 months of training to access at any point during a call to ask for help. You never quite felt like you were left in the water. The pay is also very good for the position and makes the type of work feel worthwhile.

      Cons

      The pacing they claim to have is a lie. They spend 6 months telling you in training that the customer is what matters, and "you can spend an hour on the phone with them if needed, as long as they're helped and hopefully you get a sale". The SECOND I was off the training hook, my manager told me I had to cut my calls down to 20 minutes maximum. I know other call centers have it shorter, but the issue is leading us to believe the time limit doesn't matter when it in fact does. I was not in a position where I needed to stay at this job, so I left once I realized this was only the beginning of what is going to be a 'sales first, quantity over quality' environment as of 2025.

      Viewing 598 - 600 of 7,685 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.