USAA doesn’t listen to its MSR’s (Grunts)
Pros
Benefits are good, metrics aren’t difficult
Cons
No opportunities whatsoever for advancement to get off the phones. They want you to stay in your current role forever. You have a MUCH better chance of becoming an external hire & getting a role off the phones than you do working your way up. I know an MSR that is manager material with a tenure of 9yrs in his position, assisting with management & responsible for rep development who is still in member contact after 9 years. Highly successful in his role & has a degree. They’ve been dangling the management carrot to him for over 2 yrs & he’s still answering calls until 8pm every night. If you’d like to work for 10yrs with minimal pay increases and hope to get a role off the phones, this might be the position for you.