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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,691 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Dec 30, 2018

      Auto Appraiser

      Auto damage appraiser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay wasn't bad, that's about it.

      Cons

      My assigned territory was challenging enough but 2 months into the position they doubled my territory. Said it was temporary and they were looking for another appraiser but they never intended to. They also did this to several other appraisers in other states. Was working 90+ hours a week w/o overtime. Was also left as the only appraiser in the entire state for a week at a time and they would not bring in anyone to help out. This company provided the worst customer service I have ever seen. I was ashamed to work for USAA because of the poor service provided to our veterans.

      2.0
      Nov 20, 2018

      Great benefits, but not worth the cost.

      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits to include great retirement options with a very high match, amazing paid time off, on-site gym, medical, dental, vision and on-site health clinic with physical therapy. The list of benefits is larger but none that are beneficial to me since I don't have a family. They have an open door policy that lives up to its word.

      Cons

      Call center career that is all consuming. The majority of the week consists of back to back calls that with not even a second of a break in-between calls ( this is not an exaggeration ). The position I am in requires time for investigation, needless to say, that time is never available unless one works overtime to get it all done. This job title does the work of 2 positions at competing companies. All the benefits are just a smokescreen to keep employees content with their underpaid and overworked position.

      4.0
      Nov 2, 2018

      Financial Advisor

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Great 401k 8% match, excellent health, vision, and dental. Compensation is good could be better could also be worse.

      Cons

      Culture. They say they are a company that cares about deepening relationships but the role is sales based without commission. Metrics for promotion change every year no consistency. Very much a drink the kool-aid type of place. Management can be good depending on their style and most people are very fake in their personalities.

      Viewing 598 - 600 of 7,691 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,382 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.