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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,691 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jan 21, 2019

      I was actually a contractor

      Fraud prevention and detection analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was AWESOME as a contractor (18 - 34 an hour depending on the agency you sign on with - I earned $29/hr), if hired full time, you would take a 10 - 15 dollar an hour pay cut, but their benefits make up for it.

      Cons

      Contractors are limited to two years. VERY competitive if trying to get hired on full time. I applied 5 times while I was a contractor and I had the highest performance ranking in the dept....STILL couldn't get hired. It's all about WHO you know! Hard to advance without a degree. Was just laid off in May, have spent the last 7 months trying to figure out how to survive on "realistic" salary ranges!!

      3.0
      Jan 18, 2019

      Great pay and benefits, but lacks proper tools to do our job and is not flexible to change to better meet member needs.

      Investments
      Recommend
      CEO approval
      Business Outlook

      Pros

      8% retirement contribution match, 32 days off a year starting out, very military friendly for employees

      Cons

      Call center focused, CEO is newer and shifting the business focus to profits, seems to favor contracting departments out over keeping jobs internal

      2.0
      Jan 9, 2019

      2 stars

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at home is a plus.

      Cons

      Understaffed, overworked, they dangle the annual bonus over your head constantly throughout the year. It's a typical call center environment. The only thing that matters is the bottom dollar and how man referrals you make. Your actual work performance has little to do with your job title. It's all about how much you sell. After 10 years I was given a promotion, my compensation was an additional .40 an hour. It's next to impossible to "grow" or move up within this company unless you have a degree.

      Viewing 595 - 597 of 7,691 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,382 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.