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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      May 31, 2017

      Beware of diversity problems

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance and great pay. The people and culture are nice and there are plenty of opportunities to move around. Good place to learn and grow as a college graduate.

      Cons

      95% of all senior leadership is caucasian. If you are not a white male, female, or have military office background then find another company. The diversity and inclusion is lip service. You can look at their org structure on LinkedIn at management to senior levels and clearly see it as well.

      2.0
      Mar 31, 2017

      Slow and Inefficient

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and pay - especially at entry level and more junior professional positions.

      Cons

      Total compensation for Senior Professional positions is not competitive. Many roles "cap out" in pay growth opportunity and do not offer long term compensation programs unless you are an Executive. Culture does not embrace new ways of thinking or doing. Strategies are unclear, constantly changing or not articulated well. This a culture that does not hold people accountable for performance and results. It is "nice" but not efficient and results oriented.

      3.0
      Mar 9, 2017

      USAA isn't the company it used to be.

      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership listens to employee concerns. Ample overtime if you neee extra money. Bonus Nice Gym on campus Great co-workers

      Cons

      Pay Health insurance isn't great Every job is pretty much like working in a call center. Don't have time to properly investigate claims. They would rather pay than get a social media complaint. They use your FMLA against you. Hard to advance.

      Viewing 616 - 618 of 7,693 Reviews
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      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.