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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Feb 10, 2017

      Financial Foundations Associate - Property Casualty Insurance

      Financial foundations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice facility, great co-workers & members

      Cons

      It is a call center job where the priority is cross-selling not service first and then cross-sell. Non-stop calls with set breaks and limited opportunity for professional development and advancement. If all you need is a job it will work, but if you have options and do not want to be attached to a phone with constant pressure to cross-sell no matter what. Look at other opportunities.

      2.0
      Jan 25, 2017

      I DO NOT Recommend this Position

      Auto claims adjuster iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work culture and mission, beautiful location, wonderful coworkers, on site cafeterias, gym, health clinic, and other amenities.

      Cons

      I do not recommend this position for anyone. The work is overwhelming and stressful for a 40k annual salary. The amenities are wonderful but you're so overworked that you have no time to enjoy them. Lunches are 35 min which give you no time to do anything and you're constantly rushing all over the place. To stay ahead of the job and in good position you MUST work overtime which is not mandatory but this can be stressful especially for someone with family obligations. There's very little room for growth into higher positions because the company creates "temporary assignments" that allow you to volunteer a position w/ no increase in pay but it's more for experience. The benefit of that is USAA getting the services they need in house without paying for it. Very wrong in my opinion. It's such a great company because of the mission and services but the talk of annual bonuses and all the fluff they try to pacify you with is not worth the stress all year long.

      1.0
      Jan 23, 2017

      Eh

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Annual bonus and benefits

      Cons

      Not competitive salary wise.

      Viewing 619 - 621 of 7,693 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.