Is USAA a good company to work for?

USAA has an overall rating of 3.2 out of 5, based on over 8,384 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

46% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1722 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 503 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Yearly Bonuses are great and helpful." ((in 273 reviews)); "Great company values and great benefits" ((in 138 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Good managers are hard to come by" ((in 235 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 83 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.2

46% would recommend to a friend

(7,693 total reviews)

Juan C. Andrade

41% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jan 7, 2017

Specialist

Insurance specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits and limited tuition reimbursement. Good dependable work at a company that has offices in many different locations, along with several different areas to work in.

Cons

Company has changed drastically under new CEO. Hard sales even when you know that someone doesn't need the policy. It feels predatory and we are pushed HARD to sell, like Wells Fargo employees, down to the phrases we use. Salaries are lower than with competitors, and employees depend on the bonus to bring them closer. Company is fairly diverse at the entry level, but that changes drastically as you go up the chain.

2.0

Jan 4, 2017

Rat race

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Conveniences: multiple cafeterias, Starbucks on site, free fitness centers, generous PTO plan......covered parking, potential to work from home although IT issues are a nightmare

Cons

Unmanageable workload- customer service expectations that are impossible to achieve given the workload. Current workforce is too small to keep up with the membership. Abusive members/customers

1.0

Nov 20, 2016

Manager

Recommend

CEO approval

Business Outlook

Pros

Easy job with no real stress. Work life balance is top notch because you take no work home, but when you return the silliness continues. Solid people who seem to care, but unfortunately can't make a difference.

Cons

Mediocracy is the name of the game. Too many leaders with no leadership. Investment area has no strategy. I would continue looking if you are considering entering into the investment management space. This company needs an overhaul. CEO and company mission statement are second to none, but it does not make up for it in the long run. You are just a number, just like being a member. You are one of millions with no opinion that counts. I you want to make this one work, then my suggestion is to toe the line, keep your mouth shut and do as little as you can get away with. If you follow this, you will have a long ho-hum career. Great place for someone looking for this. Not good for creative freethinking self confident types.

Viewing 622 - 624 of 7,693 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Protective Security Officer - Intermediate Level

Protective Security Officer- Intermediate Level

USAA

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