Pros
Great Benefits, Great Top Leadership. Inspiring Company and inspiring members who make you LOVE the work you do. The core values of USAA are to do the right thing for the members who are also the owners of the company. The compensation, workplace facilities, and bonuses are the best anywhere.
Cons
1. If you get saddled with an old school manager, they usually want to maintain the status quo at ALL costs and often have never worked at outside companies. The Peter principle applies because while they promote within, sometimes they fill the gap with people nit qualified or suited for the position. Those same managers refuse to let you move on or away so it becomes a hangman's noose. 2. Directors and AVPs often want to implement some new strategy to make their mark and get promoted. The hallmarks of USAA are stability and growth comes from customer loyalty where the customer never questions the company's integrity or motivation. This has changed due to mid level management competition and they will sacrifice any frontline employees to achieve their personal goals regardless of the benefit to USAA or members. 3. Front line employees are easily expendable wile managers are insular and work very hard to protect their own. This should be the opposite and front line employees should feel empowered by managers, not fear them 4. Credit received is never accurate. The accounting system for assigning credit to an employee changes every few months and is based on a 1970's code that just can't do the job no mater how many fixes they add. Some reps find ways to take credit for some achievements where they simply had contact and the bulk of the real work (the real reason it was achieved) was done by another who had that credit stolen from them. It is highly skewed, inaccurate and highly unfair.