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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Apr 18, 2016

      Golden handcuffs...stay out of them or you'll be trapped for years.

      Banking and insurance specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, pay, not physically hard. You are gold if you are prior military, if you're not better be ready to network, aka, suck up more than you every imagined.

      Cons

      On the phone every day and you are monitored every minute of every day. You get yelled at at minimum once a day by members. You're expected to make transfers and close policies. You become too afraid to leave because of the benefits you lose that you end up being mentally drained as so many have been. The doctor I was recommended to internally says that USAA is meant to confine it's employees in the building which is why we have so many amenities. They want to keep a tight leash on us.

      3.0
      Apr 15, 2016

      Just say no to Call Center Hell

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having worked at USAA opened doors for me with other companies. Bonuses were excellent.

      Cons

      After 10 years with the company I still didn't have enough seniority to get time off to be with my family at Christmas. Absolutely bungled my maternity leave. Was forced to solicit more lines of business from people who couldn't even pay their bills in the first place. Managers only care about you keeping on your schedule - god forbid you get stuck on a call past your allocated break time because you'll get questioned about it - but even worse if you don't solicit a product and you're going to get to your break on time. There's no pleasing them.

      3.0
      Jan 21, 2016

      usaa

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, awesome mission and culture. Lots of resources available to employees. Embraces a lot of military values and culture.

      Cons

      Too rigid and structured. Lots of realignments in title only. Some members of management are incompetent. Everyone walks around on eggshells and is scared of big brother constantly lurking over their shoulder. Misleading about future compensation and performance related merit increases.

      Viewing 631 - 633 of 7,693 Reviews
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      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.