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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Sep 24, 2015

      Great benefits but not good enough to remain in the call center

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, great training, proud company culture, decent beginning pay, excellent facilities, great 401k plan, promotion opportunity, bonuses

      Cons

      Work/life balance is very hard. Very micromanaged. Push way too hard for referrals. Workload is unmanageable without working overtime. No time off phones to complete assigned work. Although training is extensive it in no way prepares you for the stress and overall unpleasantness of the job.

      3.0
      Sep 7, 2015

      face to face interview

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      very professional process/ I felt that the company was truly looking to find the right employees for the positions. USAA does a complete background check before making an offer to a potential offer.

      Cons

      cannot be interviewed for more than one position, which was disappointing. They required you to drug test and do a complete background check before being able to proceed to the one on one interview.

      1.0
      Aug 24, 2015

      Stay away

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, on site gyms on site health clinic , Etc

      Cons

      No real opportunity to grow typically 1 job opening per job posting. Lacking in managment. Managers 90% have favoritism within the team they manage allowing some colleagues to be absent and not having consequences and in the other hand another colleague who might not be the managers favorite has a call in and automatically gets put on a verbal or corrective action. High volume of calls and not enough capacity to cover calls back to back calls where the member is irate or upset at a usaa policy you can't change. Expect to be on the phone 90% of the day and if you don't meet there adherence standards of 90% or more you will be put in a performance improvement plan , also strong on referrals certain number you have to meet or offers you have to provide the members per day. Very stressful job !

      Viewing 637 - 639 of 7,693 Reviews
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      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.