Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

USAA

Engaged Employer

USAA reviews

3.3

46% would recommend to a friend

(7,694 total reviews)
avatar

Juan C. Andrade

40% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,694 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

8K reviews
1.0
Dec 26, 2024

Sucked

Insurance sales specialist
Recommend
CEO approval
Business Outlook

Pros

No room for advancement.. pushy management...no empathy to the Frontline workers

Cons

I went into a deep depression working here

1.0
Dec 26, 2024

Bank Blunders

Manager
Recommend
CEO approval
Business Outlook

Pros

The USAA of the past holds great memories and many employees live the values touted by the organization.

Cons

Working in the bank under an array of ex-big-box-bank execs and multiple consent orders was enough to expedite burnout. If you like doing 2-3 times the work you’re paid for with threats of “get in line or get out” and layoffs this is the place for you. Little to no organization, plummeting employee satisfaction, increasing metric goals, micromanaging the wrong things, prevalent retaliation for speaking up, scant training, catering to execs, and a revolving door of CEOs. There was a time where I thought I would retire there, but now I wouldn’t even recommend any job at USAA unless you want to tank your career.

Viewing 667 - 669 of 7,694 Reviews
Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
ReviewsUSAA reviews

Glassdoor has 8,385 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.