USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)
avatar

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews
3.0
Jul 31, 2023

Inconsistent

Recommend
CEO approval
Business Outlook

Pros

"Good pay" and benefits as a "walk-on" job. They will provide training and licensing for inexperienced new employees.

Cons

Experience with leadership may be amazing, almost unendingly supportive OR you may be constantly fighting for your life. The behavior and results that were praised last month may be criticized next, not because they no longer meet goal but because leaders much always be documenting the things they are changing and improving on their team. Even if you're doing something with great success, you should always be changing it, for the sake of demonstrating your "growth". Also, no performance is ever acceptable. When you meet company sales goals, you are continually expected to out do yourself. There is virtually no end to this. You should always sell more and be on the phone more than you were last month, no matter how successful last month was.

1.0
Jul 14, 2023

Don’t do it

Recommend
CEO approval
Business Outlook

Pros

Holiday bonus, spring bonus, pay day was consistent

Cons

Micromanaged, unrealistic metrics, coaching was self centered around The manager, split days off

Viewing 67 - 69 of 264 Reviews

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