USAA reviews

3.2

46% would recommend to a friend

(7,693 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Mar 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, great bonuses, tuition reimbursement. If you like a fast-paced environment this is a position for you. There is a lot of multi-tasking.

Cons

In order to take days off you have to request them a year in advance. Any unplanned absence for being sick is held against you.

1.0
Mar 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits 401K FMLA, or LOA Break rooms Bathrooms Coffee Shop 3 year tenured rep, exceeded company expectations and ONLY 2$ an hour more from year 1.

Cons

-They trick you by over exeaggerating the ability to move/grow with company. I.E. 10+ tenured employees in the same deparment are paid 2-4 dollars more than entry level. - They focus on "Bonuses" to make up for a low salary. - They promote "RELATIONSHIP SALES" as it not being "Sales". You are expected to offer products on EVERY CALL!!!!! -Irrelevant Training guidelines (What you learn is not what happens on the floor, in further detail they do not teach you how to compute/enter transactions causing delayed productivity) -Unreliable System's, consecituve daily issues with computer and operation programs -BUSY ALL DAY EVERYDAY FOR 2+ YEARS, back to back calls. -No manager support when needed

Viewing 7102 - 7104 of 7,693 Reviews

Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.