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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,691 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Jan 15, 2014

      Great mission; very unique culture

      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every one is aligned to the mission and it is all about doing what is best for the members

      Cons

      Highly collaborative AND consensus driven. Very difficult culture for those that don't fit.

      4.0
      Jan 15, 2014

      Great Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA has a great culture and definitely lives by its mission statement. The benefits, vacation, tuition reimbursement and bonuses are fantastic and are the main reason why many employees choose to stay. In addition the people who work here are some of the nicest and friendliest people you will meet.

      Cons

      USAA is primarily a call center. Most entry level positions are working on the phones taking back to back calls. I came to this company thinking I could at least get my foot in the door and eventually move into a different position but with so many talented and educated employees I found advancing to be extremely difficult. The company does not promote from within and it was very frustrating to see them hiring externally for many of the vacant positions. As previously mentioned, this is a call center environment. Your breaks and 35 minute lunches are set for you. Be prepared to be micromanaged. The environment can be stressful which is why many employees are on FMLA. As for vacation, you bid on your days off a year in advance which can be difficult since you can't predict the future.

      5.0
      Jan 12, 2014

      Financial Foundation Representative

      Financial foundation representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Health Benefits, Vacation, and Bonuses. The training process is very well organized. The first day on the job your health insurance starts and you start earning vacation time on your first paycheck. The best benefit that helped me was USAA gives employees 10k a year to pay for a Bachelors, Master and even Doctorate degree.

      Cons

      Micro-managed a lot of new hires can not handle being told when and how long they can take a lunch or break. You will be paid well but remember you will be expected to perform and produce for the company.

      Viewing 7141 - 7143 of 7,691 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,382 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.