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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,691 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Jan 10, 2014

      Enjoyed the culture of the company and was proud to work there.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company benefits, strong leadership, commitement to train new employees. Strong values all the way up and a strong commitment to do the "right thing" for it's customers.

      Cons

      I never fully adapted to the call center environement with little to no interaction between fellow coworkers, excessive workloads can be overbearing at times.

      5.0
      Jan 9, 2014

      Great experience.

      Senior user experience designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a nobel mission and many employees try to stay true to it. There are a lot of opportunities if you are able to step out and prove yourself.

      Cons

      Contains the same politics that you would expect from large corporations. There are a lot of long timers (15+ years there) because there are very few places to go to in San Antonio once you've established yourself there. These folks are sometimes the hardest to motivate because they are comfortable and don't want to put their career in jeopardy.

      3.0
      Jan 9, 2014

      Major Issues Need Addressing or Addison Site Will Fail!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, benefits, core values and mission. I am sure that the culture is amazing from what I have heard at the other sites and at HQ in San Antonio although it needs serious help here in Addison.

      Cons

      Middle Management is extremely poor and lacks ability to lead. Managers constantly micro manage and DO NOT lead by example. Gen. Joe Robles would be extremely disappointed if was aware of what was really going on at sight. Preach constantly about culture and to stand up when you see something that isn't right, but then ignore or try to intimidate you when you raise concerns.

      Viewing 7144 - 7146 of 7,691 Reviews
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      Glassdoor has 8,382 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.