USAA reviews

Heavy inbound calls - no time to work files

Working as a claims adjuster in a call center environment is difficult when you're forced to answer calls nonstop and expected to take statements for claims belonging to your 250 other teammates and work their claims thoroughly plus take new inbound losses and assign them to yourself plus work your newly assigned claims and diary for the day! You are heavily micromanaged, expected to upsell financial products and be logged onto your phone taking calls all day for other adjusters plus try to do your own work. Get used to managers tapping into your live calls weekly, telling you to get logged back into your phone and being an Operator instead of an adjuster.