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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,684 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Sep 29, 2013

      A great place to develop experience for a former military officer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Member driven culture - high focus on our military customers Private company - allows for a longer view on strategy Great benefits Development focused leadership

      Cons

      Organizational structure - it is very unusual and creates a backward approach to managing product lines - the product line leaders do not actually own any resources and the operational resources are stove piped into different segments... As are the support roles - marketing, IT, etc... As a result there is very little alignment of goals and it seems that politics can trump data... That being said, within a given area it's a great place to work, but when your goals rely on several different stove pipes, the time to accomplish an effort is extremely long compared to other companies I have exposure to. The pace is fairly lax, which can be a good thing or not, depending how you feel about it. USAA takes good care of their members and is very financially successful, so there is little desire to rock the boat it would seem

      5.0
      Sep 28, 2013

      Excellence

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The members rock, the atmosphere is one of ethics and trust, the work equipment is top of the line, you have a sense of pride in the commitment to the military, a very patriotic environment, the perks, the benefits, cafeteria, the work out room....The feeling that they like their employees, and want them to be happy.

      Cons

      Don't switch team managers so much. 7 years = 11 managers. All in P&C.

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      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.