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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Apr 21, 2010

      Compliance

      Director, compliance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonus and relatively good beni's package

      Cons

      No work life balance. Leadership does not promote talent.

      4.0
      Apr 15, 2010

      Good climate to work in, but some things still lacking

      Member service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits, benefits, benefits -health care, on site gyms, all kinds of programs benefitting employees, their family and the community -Co-workers and colleagues are amazing people with a variety of background and experiences -Advancement and opportunities for change are high, but you are REQUIRED to give at least a year in the first job you are hired. -Constant change (this can also be a bad thing for some)

      Cons

      -Low wages -Have to commit a year to the first job you're picked for -Personally, I found the training program to be prohibitively slow. -Communication amongst teams and management is not stellar, but does seem to be improving. At least it's something on which management seems to be concentrating.

      Viewing 7570 - 7572 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.