USAA reviews

Worked in Regional Services (San Antonio Call Center) Managers refuse to get on the phones when busy! Managers sit at desk and chat about personal things on phone with other managers Only low Reps get on phones so know one in management knows what its like (they were on the phones 10+ years ago before everything changed) Coach you one way one week and different the next Everyone acts like they like it at work but outside how much they hate it

You are expected to answer the zip line phones and adjust claims at the same time. It is so unbelieveably impossible it's rediculous. It's like trying to shove an elephant into a peanut jar. It's like swimming in a pool of gasoline with your hands and legs tied behind your back while a man smoking a cigarette stands at the edge of the pool telling you to swim faster or he will throw the cigarette into the pool. Even if you do make it to the other side of the pool there is a group of rabid monkey's waiting to rip your face off. I am obviously bitter, but the thing about the pool of gasoline and monkey's....that was my co-workers exact words.....i'm not the only one. Read 1984 or watch the movie....and USAA is a hop, skip and a jump away from being that bad.