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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Oct 5, 2012

      If you can handle the high demand

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay Stable good benefits

      Cons

      High paced, you better perfrom and not make any mistakes

      2.0
      Sep 21, 2012

      Members and Employees are loosing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is competitive. Benefits are good. Good Education Benefits

      Cons

      No time to properly respond to Members and handle your claims. With the increase in membership, it appears that management was not ready. Cross selling products and being available for back to back calls has been the focus. No more time for being able to fully Go Beyond for the membership

      3.0
      Dec 29, 2011

      Not what was promised

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Nice Christmas Bonus Beautiful Facility with nice cafeteria and Starbucks Company that really cares about its members and employees

      Cons

      Low pay High expectations of sales, even though they say that you are not judged on sales numbers Difficult to plan anything after work since you get calls up until time you are scheduled to get off Very strict scheduling - your lunch and breaks are all assigned to you and if you have to go to bathroom in between your "phone effectiveness" is lowered and you get coaching

      Viewing 7570 - 7572 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.