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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Aug 30, 2011

      Not a "real" Call Center and very outdated compared to other companies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are the only thing keeping me here

      Cons

      Management consists of employees who have spent their entire working careers at USAA - never having worked anywhere else, much less a real call center. They have no idea how much times have changed and when they do get something (like ICE or Relationship Sales) they think it is "new" when in fact, other companies had these programs 10-15 years ago. Their systems are the worst I've ever worked with and management is very, very envious of anyone with more skills, education and ideas than them. This is definately a work-horse environment and unlike any of the call centers I've worked in for the past 20 years.

      2.0
      Jul 18, 2011

      Matrix organization where management is driven by perception which can result in jaw dropping outcomes.

      Software developer & integrator i
      Recommend
      CEO approval
      Business Outlook

      Pros

      By far the best facility I have ever worked at. Especially for people athletically inclined. Benefits and 401k are outstanding, probably one of the best.

      Cons

      In technical roles employees performance is driven by manger's perception. The downside is that USAA IT is a matrix organization where technically skilled employees are evaluated based off their perception and not their technical skill.

      Viewing 7573 - 7575 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.