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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jun 26, 2011

      Eye Opening

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learned a lot about insurance

      Cons

      A lot of focus on referrals

      3.0
      May 16, 2011

      good. could use more support

      Call center operations advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA has great benefits and great mission for military, veterans, retirees and their families. awesome values of service excellence and integrity.

      Cons

      USAA should find work life balance to allow employees to utilize those fitness and education benefits that they so proudly advertise to the world and new employees

      4.0
      Jun 15, 2010

      Series 7/66 Licensed Financial Advisor

      Investment services representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a lot of practice helping members with their financial goals. The phones are always busy, with someone needing help.

      Cons

      Good corporate reimbursement for college and advance degree programs. I finished my MBA from a top 25 program, and USAA helped with around 40% of the costs. The drawback is there aren't many positions in the Phoenix area for career advancement for an MBA caliber person. You could relocate to San Antonio, but as a homeowner, $80,000 upside down, that's not likely to happen.

      Viewing 7576 - 7578 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.