Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 509 reviews)); "It values support of the military and allows for a great work life balance." ((in 321 reviews)); "Yearly Bonuses are great and helpful." ((in 278 reviews)); "Great Benefits, great for furthering your education" ((in 150 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 177 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 90 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews))

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

5.0

Aug 27, 2022

Usaa Great company

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

They treat their employees just as good as they treat the members. I am forever greatful for the opportunity to work beside a great company with tons of growth.

Cons

If you are not a 9-5 corporate person this is not for you

5.0

Aug 25, 2022

review

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

great company for pto and work life balance

Cons

having to deal with angry members

1.0

Aug 23, 2022

The worst insurance role you’ll ever encounter

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

The members are friendly and co workers were chill

Cons

Everything! I have never worked at a company where your leaders wanted to know every single second where you are and what you’re doing. They are so micro manage!!! They all drink the kool aid and talk about how wonderful it is but its far from that! They make you get license so you can service policies and tell you are an insurance agent but you are limited on what you can do and talk about, maybe thats why they pay minimum wage. Even though you’re license you are getting paid crap! Every single day in this role was miserable!!!

Viewing 112 - 114 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

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Reviews by job title

Usaa Great company

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The worst insurance role you’ll ever encounter

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