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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,672 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Oct 17, 2018

      Worst company I've ever worked for

      Consumer lending representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      *great people on our team *on site chik fil a, subway and several cafes

      Cons

      *they do not practice what they preach *poor management and leaders *no respects for their employees *say they dont look at numbers but the environment is completely stressful bc they are only looking at numbers *systems never work

      2.0
      Sep 13, 2018

      Not the USAA it use to be

      Msr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits-401k 8% matching, w@h option, wonderful co-workers

      Cons

      Stress, anxiety, favoritism, micro-managing, Everything scripted- not allowing to have natural conversations, and total sales , poor management in some cases.

      1.0
      Apr 9, 2018

      Good Company.. but the people

      Lead software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice benefits. Nice amenities if you're at the home office. Move up fast (if you can BS / kiss up / present other peoples work as your own / your boss is your friend/ you know how to use contractors as stepping stones)

      Cons

      Politics and more Politics New ideas are not readily accepted Contractors are not treated fairly. Pay-increase/raises are hard to come by. Upper management has the correct idea and strategy however the lower management struggles to implement People getting promoted who shouldn't I could go on all day You can come up with an innovative idea that saves/generates millions of dollars and you can walk away with just a pat on a back ..if you're really good maybe a couple of thousand dollars after conversion.

      Viewing 118 - 120 of 7,672 Reviews
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      Glassdoor has 8,362 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.