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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,673 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Sep 8, 2023

      Toxic Workplace - A Once Great Company

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO is generous, you will want to use it to avoid the place.

      Cons

      Toxic workplace, useless middle management. Old tech and ridiculously cumbersome processes. Company culture has been destroyed, not the same company it once was. Executive level is chock full of BoA and Wells rejects who fled after those companies had regulatory fines and lawsuits. Dont even get me started on the "hybrid" schedule that is soon to be 4 days in the office.

      1.0
      Aug 2, 2023

      Toxic culture and CEO

      Quantitative risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some wonderful coworkers and a great mission.

      Cons

      The culture and executive management no longer align with the mission of the organization. They are in regulatory trouble, lying to regulators, and lack basic knowledge.

      1.0
      Jul 31, 2023

      They Do Not Value Employees or Members

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits (but it's because their attrition rate is horrendous)

      Cons

      Glassdoor doesn't allow people to write long, honest reviews so I'll be as brief and honest as I can. They lie to your face, expect blind compliance, underpay, gaslight new people, and then uplift certain demographics. Just know they are the opposite of what they advertise. They are a clown-world company, chock full of politicized agendas and programs everywhere you turn via email and they set you up to fail to justify not giving you a bonus or paying you less than you should.

      Viewing 130 - 132 of 7,673 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,363 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.