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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,673 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Jul 29, 2023

      A company that is falling fast and not slowing down

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, a small amount of people left that still care.

      Cons

      Large amount of attrition has drained the company of talent, falling off from almost every list of best places to work has made almost impossible to get good candidates. Promotions only happen once a year and it's less than 3% of the employees, so they are practically non existent. I think we are passed the turning point to get better, you need some talent to recognize other talent otherwise it's just luck.

      2.0
      Jun 25, 2023

      Was a fantastic place to work and i believe will be again...but right now is not the time to join USAA workforce

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For a financial services company USAA is actually pretty advanced in the technology we use/implement. I've worked for software companies that are not as far along as USAA in devops, devsecops or full stack development and SRE.

      Cons

      USAA is horrible at retiring old technology and the lines of business refuse to spend any money on tech debt, they only want to invest in the new and shiny but we are drowning in support costs, aging infrastructure and rapidly dwindling tribal knowledge on how to support the old stuff. Since Wayne and Amala took over the culture has rapidly deteriorated and lack of trust in our CEO and senior leadership is the worst i have ever witnessed.

      2.0
      Jun 15, 2023

      Once Great, Not So Much Anymore

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Incredible 401k match. USAA will match 8% to your 4%. - Good work life balance - Dedicated employees - Easy work

      Cons

      All of the perks of joining are being stripped away 1-by-1. USAA doesn't pay a lot, nor is it located in great places, so the perks and culture is what MADE it great. Things have gotten worse with the Wayne Peacock CEO era. Going remote was the best thing to ever happen to the software engineers and productivity increased immensely, yet they are asking all employees to return to work 4 days a week. It just doesn't make sense.

      Viewing 133 - 135 of 7,673 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,363 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.