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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,662 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Aug 3, 2023

      STAY AWAY

      Manager, claims operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Some of the best benefits in the business.

      Cons

      - Toxic Culture - Lack of Advancement Opportunities - Favoritism for Promotions - Unattainable goals - Broken systems and processes - Understaffed for the 10 years I was there - Broken promises to frontline - Harsh accountability leading to constant fear - Lack of company direction and ideas - Employees are viewed as disposable. On to the next one. - Rushed training - They are call center first. This means the phones always come first and your assigned claims come second. You may not call out until the phone stops ringing. This results in neglected claims and LOTS of complaints. You will field complaints all day on files that are not your own. - Hyper focus on performance management with no mercy for missing goals

      2.0
      Jul 24, 2023

      Shift in culture/ unreachable goals

      Auto injury claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits, 401(k), matching healthcare, pre-fill debit card. Flexibility in work environment. Remote work and equipment supplied are incredible. Emphasis on customer service is still the best in the business.

      Cons

      Culture marketed is just propaganda... reality is an environment of fear and mistrust created by Sr. Mngmt in Auto claims ( esp. PIP) Lack of transparency, consistency. Micromanaging is the Norm down to every second of day monitored. Claim file workload is literally impossible w/ goals & member service expected.

      2.0
      Jul 7, 2018

      No longer able to recommend

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job with benefits.

      Cons

      Since Joe Robles retired, and Stuart Parker came on board, The company has gone downhill. Hardcore sales of unnecessary products to members (Yes, PFC Smith, you do need umbrella coverage and VPP policies for the expensive jewelry you do not have!), scripted everything (Mr. Member, have I done everything in my power to give you excellent customer service today?), and ridiculous micromanaging (if you take more than seven minutes for a bathroom break, your manager will require you to take PTO), and daily IT issues unlike any company I know- I could go on, but this company has gone down hill so quickly. Compensation remains low versus other companies, even as the upper management makes more than comparable companies.

      Viewing 16 - 18 of 7,662 Reviews
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      Glassdoor has 8,351 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.