USAA reviews

USAA has collapsed in past 2 years. Half bonus, half shift differential, eliminate retirement plus plan. More work and roles per employee than ever before. 7 year employee. Yet, Executives have expanded their own pay and benefits and pay with largest net company profits ever ($6 Billion in net profit for 2020). I would not wish this job on my worst enemy. USAA used to be a great company, but that company no longer exists. Our Claims department has lost 54% of our staff within the last year. I will be leaving soon as well. I would not stay at USAA for double the pay. Honestly, do not destroy your life by working for USAA. If you do, remember this; I told you so. Yes, it really is that bad.

Lack of proper training. You are thrown on the phones without knowing exactly how you clock in and out. Company is completely unorganized. Any extra training you need. You don't get until You get a bad survey. First bad survey is a verbal recorded warning. Second bad survey is a written warning. I was hired through Teleperformance which also lacks proper training. I have been with USAA for 90 days and their licensing still doesn't have me licensed in the states so I can do the main job I was hired for. Usaa doesn't take care of their members or their employees. Your calls and computer monitors are recorded at all times and if QA sees you're not using their KC article you get a bad monitor. You can not keep a member on hold more than 2 minutes and it could be a 45 min call bc you're trying to find the correct KC article to go over with the member. If you trytoget a hold of 3P another form of help. There is usually a 20 minute wait time. The pay is not worth the stress of the job.