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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Dec 18, 2025

      USAA is great employer, not a great banking experience.

      Bank contact representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA offers strong benefits. The work provides valuable experience in regulated financial environments, fraud investigations, and complex problem-solving. Colleagues are generally professional and willing to help. As far as call centers go, I assume it's probably one of the better choices, but the metrics are still unfair.

      Cons

      The role is extremely call-heavy with little downtime, and performance metrics are intense and sometimes unfair. The job can feel more like a production line than an analytical role despite the complexity of the issues being handled. Burnout is common, and it can be difficult to transition out of customer-facing positions. I don't feel empowered to assist members in many scenarios due to USAA not sharing necessary information with us and feel limited by what feels like arbitrary restrictions. I can't count how many times I have been cussed out because of internal errors caused by USAA, simple tasks that should be possible but aren't, and processes that require us to force elderly people who aren't familiar with technology to follow self-service steps online, when the process should be able to be taken care of by you.

      Viewing 190 - 192 of 7,677 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.