USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

There are people at this company who care. The training is strong, the mission sounds meaningful, and I honestly believed I had found a place where integrity was more than a slogan. Day-to-day, I tried to give my best and thought I was doing things the right way.

Cons

What happened at the end of my employment felt shocking and unfair. I came forward and shared that I had accepted another job that did not compete with the company in any way. I did that out of respect, thinking transparency mattered. Instead of letting me work my full two-week notice, I was suddenly told I had to be separated immediately for “conflict of interest.” That explanation didn’t align with the actual role I accepted, and when I asked for clarification, I was met with silence or the repeated phrase “at-will.” It was confusing, stressful, and honestly felt like my situation wasn’t handled with the same values the company asks employees to uphold. A few things I was told I would receive were later reversed without any real explanation. It left me feeling dismissed and misled during a time I was trying to do everything by the book.

3.0
Dec 4, 2025

CSM Payscale

Recommend
CEO approval
Business Outlook

Pros

Good money compared to other carriers, amazing benefits

Cons

Extremely data driven decision environment

3.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Many opportunities for learning (company paid) - Many different tech stacks

Cons

- Tons of legacy code that's difficult to understand and support - Company (especially PnC) has a difficult time choosing what to do and what not to do - Lots of useless ceremonies that eat time and solve nothing - Many low quality developers who rely on protocol and ceremony to prove their value instead of actual development

Viewing 199 - 201 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.