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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Dec 2, 2025

      Culture is gone

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great mission and great members.

      Cons

      Senior leadership is so far out of touch. Senior executives are making ridiculous money while squeezing every penny from front line employees. It is a shame, this place has lost its edge.

      3.0
      Dec 2, 2025

      Not worth the pay

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked from home and was offered great benefits.

      Cons

      Horrible management and overworked employees. I was hired to adjust injury claims then everyone began handling property damage claims too. It felt like I was a call center for body shops and total losses. Constantly picking up slack for the other adjusters because you're answering their calls too. Merging departments and constantly increasing your work duties. Annual bonuses were cut tremendously too. It was just not worth it to me anymore and I should have left sooner.

      1.0
      Dec 1, 2025

      Easily the Worst Company To Work At

      Senior decision science analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The individual contributors are fantastic - I really loved my team.

      Cons

      - Management, management -RTO - Low Pay - leaving got me a 50% salary increase; I didn't know how underpaid I was for years - Removal of Benefits - Constant Re-orgs and Layoffs

      Viewing 202 - 204 of 7,677 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.