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      USAA

      Engaged Employer

      USAA Customer Service Insurance Agent reviews

      3.0

      44% would recommend to a friend

      (264 total reviews)
      avatar

      Juan C. Andrade

      17% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

      Reviews by job title

      264 reviews
      4.0
      Nov 21, 2020

      Great team, thorough training, amazing benefits.

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very thorough training, great team and learning resources. Amazing campus with lots of amenities. My team was wonderful to work with and so was our manager.

      Cons

      Was initially promised the ability to transfer to a different position when it became available as I took an alternate job position in the first place. Because it wasn't going to be available for over a year I decided to pursue opportunities in that field elsewhere. I loved the company and would return if the opportunity in my field of interest became available.

      1.0
      Oct 20, 2020

      Micro Managers

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing about working for USAA are the benefits.

      Cons

      Extremely micro managed. Back to back calls. Literally as soon as you hang up a call, another one comes through, and you’re expect to offer products on every call, which is not possible unless you’re just offering for the sake of numbers. All year round, every single day. If you get off the phone for more than 7 mins, you and your character are questioned, and you have to use PTO.

      Viewing 211 - 213 of 264 Reviews
      Related searches: USAA Customer Service/Insurance Agent jobs | USAA Customer Service/Insurance Agent salaries | USAA benefits | USAA interviews | USAA conversations
      USAA reviewsUSAA Customer Service/Insurance Agent reviews

      Glassdoor has 8,378 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.