Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Aug 23, 2016

      Member Service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolute fantastic company that heavily takes care of their people. There is an actual purpose and mission for working with USAA. Unparalleled bonus and compensation package. Ethical and nice people. Super comfortable work environment and fantastic work life balance.

      Cons

      For this specific position, the starting salary is very low. The company values time of employment way more than performance. Really hard to move up fast. Most of the people are content and lack ambition. The people that work at USAA are phenomenal people with great values, but are not necessarily the brightest.

      2.0
      Sep 5, 2015

      USAA Cool Aid Culture

      Mortgage underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big campus plenty of food and extras and the yearly bonuses

      Cons

      Management is false they don't follow the culture that they ram down the throats of the employees...my boss was a lying negative person who lied about others and limited upward movement of those he didn't like. Basically to move up you have to kiss your bosses hurt and drink the culture cool-aid, honesty, loyalty, integrity...they have none especially at the Phoenix Campus:

      2.0
      Aug 28, 2015

      Ever changing not for the good

      Casualty claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary benefits that pretty much would be it no other pros except for chosen few who can do no wrong

      Cons

      Micromanaged no work life balance overworked not appreciated management and above have no idea of work challenges expectations unrealistic

      Viewing 217 - 219 of 7,677 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.