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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Sep 22, 2014

      Great Company with Some Great Flaws

      New member solutions
      Recommend
      CEO approval
      Business Outlook

      Pros

      Serving those who serve, pay, benefits, Christmas bonus, ammenities at facility.

      Cons

      Your best is never enough. You will always have things you should have done better, which can be wearing after a while. Sales sales sales... it's all about sales. They'll sugar-coat it and make it sound like it's only for the person's benefit, but that's not always the case. USAA developes two types of successfull employees..the cheerleader that takes everything at face-value and promotes it, or the person who enjoys telling people what is best for them (In their eyes). Due to the competive nature, there are those who will skew numbers and do things that are not in the member's best interest, just to get a sale/referral.

      1.0
      Aug 28, 2014

      Worst place I ever worked in my career

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay great bonuses, but they are across the board so it does not drive people to excel as they know that they will participate unless they do not get a "Meets Expectations"

      Cons

      If you are a woman and not former military, you will hit a glass ceiling faster than with other companies.

      4.0
      Jul 26, 2014

      Great place to work with some flaws

      Software developer & integrator i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Top-notch benefits, lots of paid time off, and they're very mindful of work/life balance. Annual holiday and performance bonuses are very generous. Management usually comes off genuinely interested in seeing you succeed, and are willing to work with you to find ways to help you advance your career in whatever way you want to go. Lots of opportunities for professional growth within the IT department -- just have to be willing to speak up and work for it.

      Cons

      Employees have been pretty vocal about an overly rigorous change release process for putting code in production, but it's only gotten worse over time; Leadership shows strong bias to preferred vendors, even when said vendor doesn't provide the best solution (IBM). Your best shot at a good raise is getting promoted...annual merit raises are there, but they're kind of a joke, and everyone knows it. Also, there's a requirement from leadership that employees are expected to work 10% overtime every week, despite being salary. From a moral standpoint, I think it's one thing to work extra if your tasks at the time demand it, but to tell me I'm expected to work an arbitrary number of hours when I'm salary is kind of ridiculous.

      Viewing 223 - 225 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.