USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

The only reason to work for this company is if you have not been in the working world for a while.

Cons

Campus is on lock down so once you go in you are stuck for the day. The management and many of the long time employees are favored and if you quesiton things and believe me you will have questions they look at you like you are growing 10 heads. The reason being they don't know the answers. You are expected to be ever customers best friend and when they get mad at you the will scream at you and anyone else that will listen. The customer gets what they want at all costs and you just have to sit there and accept the abuse they hand over by email and phone. No backup from management. It's a big brother, reports are king kind of place. If you land on a report be prepared to be questioned every 30 seconds until the file is off the report. The atmosphere is like a pressure cooker with many couples working there and many afairs happening. You never know who to talk to because you may be hit on or step on someone's toes by just trying to do your job. Promotions are handed out like candy if you can get the numbers game down right with your files. This usually required the assistance of your Sr. who will only help you out if they aren't busy driving a fleet of busses over you for having questions or needing assistance in general.

5.0
Sep 8, 2014

Excellent company to work for

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, nice place to work, good environment

Cons

Company ethics, directors and AVPs all need to be replaced

2.0
Aug 21, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay seems to be good for being a "call center job." The annual bonus plus the fact that you are not on commission also makes the job a bit more manageable.

Cons

The lack of growth is my biggest gripe. I have literally been doing the same job since the day I got here. The opportunities to grow into other areas are next to nil. There are employees that spend their ENTIRE career in the same call center job. This notion is very depressing. In addition, there is a tremendous push on sales. Regardless of how the call goes, you are expected to uncover something, which means asking a lot of crazy questions to "uncover needs." Based on what you find out, you attempt to convince the member to accept a referral. Unfortunately, this causes many colleagues to use questionable strategies to get members to accept referrals at all costs. And as you can imagine, you are measured based on your numbers/statistics. This involves how close you adhere to your schedule, referrals extended/accepted and other products depending on your specific job/expertise. Unfortunately, It seems like your intelligence/education/professional background are not valued much if you are working the phones.

Viewing 283 - 285 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.