USAA reviews

Extremely high turn over. It was so bad that some new adjusters didn't even make it out of training. It was sooo bad that many would quit, get fired, or be put on PIP's within just a few months out of training. The actual claim volume is not bad. The bad part is that so many adjusters get fired or quit, and their claims get reassigned. THIS is the bad part. You will never get caught up with work because of this, and the fault will lie solely on you. Getting PIPs and Written's will be management's main weapon against adjusters. Trust me when I tell you there is no leadership. Instead of leading their employees, management will put them on a PIP or written, yes , even just out of training. If you ask anyone, you will find out that every other person is either on a PIP or written, or both. It is ridiculous how many people on the floor are on one or the other. I have never known of a company to do this so quickly, and so prevalent. Majority of managers also seem to just care about protecting their own jobs, and will quickly blame their adjusters only for failing to meet metrics. Extreme micro management. You will be controlled about everything. The metrics, which are completely unrealistic. Call center environment. Don't be fooled by what the hiring manager tells you, or when you hit training. THIS . IS. A .CALL. CENTER. You will be taking calls for other adjusters that don't answer their phone, and will take time away from your own claims. Seriously. Don't walk. Don't run. Just DON'T with this place. Hands down the worst place I have ever worked at.

I HIGHLY… advise to run away as possible from this company. If you don’t want to deal with being screwed over by managers who don’t care about their employees, constantly being micromanaged every single day when it comes to taking care of members on the phone, getting coached on not meeting the unrealistic metrics every month to what the business is “looking for”, being mistreated by managers who claims to care about their employees but in reality treat you like a number this company is not worth of having a long term career. They will destroy your life in a heartbeat and put you into a mental crisis.