Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 5 reviews)); "Cool coworkers Fairly easy work" ((in 3 reviews))

What are the cons of working at USCB America according to real employee reviews?

"Clearly exploit uneducated people for low pay" ((in 7 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

What are the top reviewed USCB America locations?

Los Angeles , Henderson , Elk Grove , Santa Rosa , Scottsdale , Sacramento , Las Vegas , Chicago , Milwaukee

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USCB America

USCB America reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

4.0

Mar 4, 2024

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Proactive management. Eager to help employees.

Cons

Upper management unable to hold onto clients.

USCB America Response

Thank you for sharing your perspective. Client retention and long-term partnerships is something that USCB highly values as we would not be in our industry 109 years without them. However, losing a client or a project, unfortunately, is something that does happen in any business. USCB continues to persevere and prides itself on delivering first class service to all its clients and projects. We wish you the best in attaining your career goals.

2.0

Feb 27, 2024

Finally got goo managers in place who cared

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

helping patients time off requests new management cared before laying off the whole team

Cons

changed rules and metrics after stating something else in interveiw. Didn't handle problematic management despite reporting

USCB America Response

Thank you for taking the time to leave your feedback. We apologize for any misunderstandings you may have encountered. While we must remain flexible to meet client’s expectations, transparency is crucial, and we want to ensure that all employees have access to the information they need to be successful. We will work on improving communication and providing more clarity about various process changes. USCB’s HR department takes all employee complaints seriously and strives to address them promptly and efficiently. Rest assured that we are committed to improving any shortcomings and ensuring a positive work environment for all our employees.

2.0

Nov 20, 2023

Time for a change

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Schedule and pay were decent. I enjoyed working with my coworkers

Cons

Worked weekends was ideal but recently implemented

USCB America Response

Thank you for taking the time to leave a review. It’s unfortunate that you only gave us a 2-star rating since your only “con” was that you worked weekends, but it was ideal. Nevertheless, we wish you the best!

Viewing 10 - 12 of 75 Reviews

Jobs at USCB America

Bilingual Customer Service Representative (Remote)

Vice President of Operations

Medical Coding Supervisor

Chief Financial Officer (CFO)