USNWC reviews

3.1

44% would recommend to a friend

(249 total reviews)

Jeff Wise

15% approve of CEO

27% positive business outlook

USNWC has an employee rating of 3.1 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USNWC employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

249 reviews
1.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

There are little pros to working here.

Cons

As someone who has worked under the management of this rafting company for quite some time, I feel compelled to share my experience, particularly regarding the management style of our manager, Sam. Working in what should be an exhilarating and supportive environment has been marred by the unfortunate reality of dealing with a manager who lacks both professionalism and empathy. Sam, to put it bluntly, is a terrible manager. His approach to leadership is deeply flawed, characterized by a mean-spirited attitude and a tendency to take out his frustrations on his subordinates. This not only creates a toxic work environment but also demoralizes the team, making it difficult for us to deliver the level of service and enthusiasm our guests expect from a rafting adventure. The issue goes beyond mere personality clashes. Sam's management style is detrimental to the operation of the business. Mistakes, instead of being treated as learning opportunities, are met with harsh criticism and, at times, personal insults. This fear-based management approach stifles creativity and initiative among the team. We are often left walking on eggshells, afraid to take risks or propose new ideas that could benefit the company. Moreover, Sam's inability to recognize and appreciate the hard work and dedication of his employees is disheartening. Many of us go above and beyond to ensure our guests have a memorable experience, often under challenging conditions. Yet, our efforts go unnoticed, or worse, are undermined by Sam's negative attitude and lack of appreciation. It's dispiriting to work under someone who not only fails to recognize your contributions but also actively diminishes your sense of worth and enthusiasm for the job. In an industry where teamwork and morale are paramount, the impact of Sam's management style is profoundly negative. It affects not only the well-being of the employees but also the overall quality of the guest experience. A rafting company should be a place where adventure and joy are at the forefront, supported by a team that feels valued and motivated. Unfortunately, under Sam's management, this is far from the reality. It's disappointing to see such potential for an incredible working environment go to waste. A change in management style, or perhaps a change in management altogether, is desperately needed for the betterment of the company and its employees. Until then, it's hard to see how the situation can improve, leaving many of us feeling under-appreciated and looking for opportunities elsewhere.

1.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Free access to the center any time

Cons

Asked to work long hours and consistently asked to come in on your days off. No holidays. Taking PTO is looked down upon. Most employees are asked to be available and constantly contacted when they're on PTO. Admin don't care about the employees at all. Benefits are bad and it's justified by saying you have a free pass to the center (good luck finding a day off to come use it, and if you are seen at the site on your day off, you'll probably get roped into working). Pay is very low. All full-time staff burn out quickly and there's a constant revolving door of new managers who are never quite trained. The phrase "Trial by fire" is thrown around pretty often-- it's typical culture to just throw new managers into a hot mess situation and not spend any time enabling them to succeed, ask them to work ridiculous hours, and wait till they burn out and do it all again. The whole time I was there, it felt like we were constantly in "emergency mode" and every answer was a bandaid solution. Stressful, toxic, and poorly managed. Overall, just a terrible culture for the full-time staff.

2.0
Mar 18, 2022
Recommend
CEO approval
Business Outlook

Pros

You get to say your a raft guide after a week of training. Encouraged to lie about skill level (BEWARE) 30% off at the gift shop which is very over priced( 60% or better) the people wacting is nice .you will meet some o interesting people as well so after your 3week paid training(really just hang out and getting payed) ,take what little they to teach you and go to real river of course after quiting in the most grandest fashion. get them before they get you

Cons

Lack of real river training there training you to work there not a natural river very different.you will be treated less than human management only care about management and making money at any cost and first thing to go is employee safety. They are constantly try get you to spend your pay check at the center . 2 season is all they want you for then "use, abuse ,than loose them you should only take your pay and never give any of back to the center

Viewing 16 - 18 of 249 Reviews

Glassdoor has 259 USNWC reviews submitted anonymously by USNWC employees. Read employee reviews and ratings on Glassdoor to decide if USNWC is right for you.