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      UScellular

      Engaged Employer

      UScellular Customer Service (CSR) reviews

      3.6

      53% would recommend to a friend

      (105 total reviews)
      avatar

      Laurent C. Therivel

      49% approve of CEO

      3% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Compensation and benefits

      4.0

      Career opportunities

      3.6

      Culture & values

      3.1

      Work/Life balance

      3.0

      Senior management

      Customer Service (CSR) employees have rated UScellular with 3.6 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. UScellular is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      105 reviews
      1.0
      Aug 11, 2011

      I regret ever working for U.S Cellular

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good health insurance and 401k

      Cons

      Constant coach changes There is alot of downsizing and constant cuts There is a always a fear of being fired. Very Stressful U.S Cellular brags that they are always hiring...that's because they are always firing. If you work in any of their call centers you will notice people disappear very fast.

      2.0
      Jul 30, 2011

      Needs improvement

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefit packages including 401k, tuition reimbursement, top notch medical and dental, quarterly bonuses, pc purchase program and dynamic rewards to purchase high ticket items. Pay above average starting.

      Cons

      Favoritism seems to be the name of the game. You have to act a certain way to have any chance at advancement. If you are yourself or not a "cheerleader" then you will be blackball and your experience with the company will be stressful and unmanageable. Not only that but expectations are changed daily and it's hard to keep up what is an acceptable job performance.

      Viewing 100 - 102 of 105 Reviews
      Related searches: UScellular Customer Service (CSR) jobs | UScellular Customer Service (CSR) salaries | UScellular benefits | UScellular Customer Service (CSR) interviews
      UScellular reviewsUScellular Customer Service (CSR) reviews

      Glassdoor has 2,546 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.