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      UScellular

      Engaged Employer

      UScellular Customer Service (CSR) reviews

      3.6

      53% would recommend to a friend

      (105 total reviews)
      avatar

      Laurent C. Therivel

      49% approve of CEO

      3% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated UScellular with 3.6 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. UScellular is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      105 reviews
      5.0
      Jul 18, 2010

      For what it is, they treat you great

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone working there is incredibly nice and truly cares about you and your success; both at work and at home. For the job (its incredibly easy) you get paid a very decent wage with great benefits.

      Cons

      Not a whole lot of advancement opportunities if you want to do something outside of sell phones to people. Is a bit cultish.

      4.0
      Jun 28, 2010

      Believe in Something Better...blah!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The call-center environment is a very fun place to be at times. The training was a blast. It doesn't hurt that you were paid your hourly wage for the 6 weeks of training. If you're big on feedback, US Cellular is the place for you.

      Cons

      US Cellular is going through "Quality Evolution" to better the customer service. It becomes very annoying when listening to the feedback from your coaches. The customers honestly will never ever know that the company is doing this "Quality Evolution". They are only interested in why their bill is so high. The expectations of good customer service varies from leader to leader. What would be exceptional to one coach would end up being completely unacceptable to another leader.

      2.0
      Apr 19, 2010

      Eh

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are okay, benefits are reasonable. The schedules are pretty good and the pay is comparable to other call centers.

      Cons

      Managers can be unfair and they show a lot of favoritism towards certain employees. Coaches also show favoritism towards certain employees.

      Viewing 103 - 105 of 105 Reviews
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      UScellular reviewsUScellular Customer Service (CSR) reviews

      Glassdoor has 2,546 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.