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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      76% would recommend to a friend

      (2,470 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,470 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Sep 26, 2016

      Customer Resolutions/Customer Service

      Customer relations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are as good as any large organization, but that is it. New hires being hired in at rate tenured 5 plus years now making. Terrible management in TN call center.

      Cons

      Micro management by coaches that cannot even do the job. Constant judging and very rare positive. They used to have a culture of support and focus on customer. This has all changed. Very sexist, not what u know, but who they like the best. Cannot keep employees, consistently lie to employees, changes that are all based on getting money out of customer any way they can.

      3.0
      Sep 23, 2016

      Okay place

      Retail wireless consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good immediate coworkers, benefits are wonderful, environment encourages you to be yourself. Hours are good and pay can be good if the legwork is put in.

      Cons

      Depending on area, A LOT of customer acquisition is required with zero to little training on how to do so. Management uses a lot of effort to explain important aspects of the business but makes changes that are very opposite to those statements.

      3.0
      Sep 22, 2016

      Retail wireless consultant

      Retail wireless consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company. Pay is good for someone who is young just getting into the sales field. Technology. Good promos very much like competitors.

      Cons

      Goal based sales. Unless you hit 50% or better in you quota you won't get commission. Get paid the same if you hit a quota of 20 adds one month as you hit a quota of 40 adds another month. Charge backs occur at up to 90 days from point of sale and you can be set to hit quota at end of month then get enough charge backs to take you down to below 50% with no time to make it up. So no payout.

      Viewing 1858 - 1860 of 2,470 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,545 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.