Uber reviews

3.7

65% would recommend to a friend

(16,229 total reviews)
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Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16K reviews
1.0
Mar 11, 2016
Recommend
CEO approval
Business Outlook

Pros

When I joined a year back, there were quality people with a mission. There was excitement in the work. People who did well got the praises on their own without politics playing any role in it. Free food and drinks all throughout the day.

Cons

All the pros mentioned above are old story. The food quality has gone from bad to worse and it's not even edible anymore. Uber has hired people left, right and center. Managers hire people from their previous companies, either peers or reports, so that they have people to support them. Almost all the managers and higher management guys are super selfish and arrogant. NOBODY thinks about advancing their reports and taking their team together with them. This is what happens when you hire people who have never managed a single person or people who already have a bad reputation at their previous companies and to them, joining Uber seemed a great way to start from a clean slate. Employees are being fed BS by their managers when they ask questions. Loads of politics has just crept into everything and the work culture here sucks. It will not be surprising if they find their talented engineers looking for opportunities outside the company. It's not the same anymore. I really hoped this was it for me, but apparently it's not.

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Uber Response
10y
Thank you for your honesty. From an HR perspective, the biggest areas of opporutnity this year is around team and manager development and effectiveness. You raise some serious points -- if you're willing to dig in more on your experience offline I'm happy to pass your feedback and suggestions anonymously up the chain. -Andrew, alevy@uber.com
5.0
Jun 19, 2015

Rocket Ship

Recommend
CEO approval
Business Outlook

Pros

- Super talented people are flocking to Uber from the Bay Area's top tech companies - Things move so much faster here than anywhere else I've worked - you'll be able to get much more done - Legitimately changing the world

Cons

- Long hours (but if they feel like work, you're doing something wrong)

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Uber Response
10y
Keep fighting the good fight! We couldn't agree more.
3.0
Nov 23, 2016

Solving big problems but at a high price

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The internal tools at Uber are best in class - you can dig into the data very easily, the tools are efficient, easy to use and very robust. Uber is solving some of the largest problems that exist out there, and the scale of Uber is incredible - the company is making a huge impact on the world. The CEO is incredibly ambitious and very driven, and isn't afraid to make big bold bets on the future. Generally, the caliber of the people at Uber is extremely high (likely because they had to go through an unnecessarily onerous interview process) - I had the opportunity to work with rocket scientists, people that were published in the NYTimes, former CEOs / SVPs / CTOs, tons of ex-consultants/bankers.

Cons

#1 - Politics - Since the bar is so high at Uber, being smart and hardworking is not enough. You must be incredibly good at office politics to be successful - and in fact, if you are not good at politics, you can expect to be routinely passed on for projects and given low performance. #2 - Performance Policy - Stack ranking is a disaster as teams are compared against each other although they have very different KPIs. Additionally, some orgs have little control of the outcomes of their projects, but are judged by results rather than contribution. If everyone is good, some people still have to get low marks, where politics is particularly prominent. #3 - Work/Life Balance / Stress - Working at Uber is extremely stressful. Every decision you want to make is challenged thoroughly and rigorously and there are constantly people that are "toe-stepping" on you to ensure the best decision is made. While this is great for the company, on an individual level, it leads to very stressful situations where you must constantly prove everything you do and justify it. #4 - People Last Mentality - The company makes no secret from the CEO and down that everything it does should prioritize the company first, and the person later. HR has been neglected, with recruiters consistently overhyping potential compensation. New policies are constantly put in place that undermine the employee (e.g. changing an employee perk so that it is as underutilized as possible). #5 - Compensation & Hiring Process - Newer employers (2015+) are routinely under-compensated with potentially misleading guidance on the "upside" potential of a high valuation. Additionally, the hiring process takes too long (at times 3+ months ), and the recruiting team could be much more professional. Turnover rates are not low.

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Uber Response
9y
Hi - thank you for the thorough and articulate review. You call out strong pros, like the scale of our work as well as the ambition of Travis, that make working at Uber special. You also lay out some cons that I'd like to address. In my opinion, many of these fall into the bucket of 'growing pains.' As Uber is still just 6 years old, while growing from a 2,000 person company to 10,000+ in the last 3 years, we're still in the process of scaling up and smoothing out many of our internal processes and programs. I'm confident that many of the cons you mention will be vastly improved in the coming months and years, and am especially optimistic with our new CHRO, Liane Hornsey, starting in early January. I see you've moved on to a new opportunity, but based on your review, I would love to connect you with leadership on our People team to talk about ideas and ways we can improve the experience of working at Uber. If you're willing, please reach out and I'll set something up: pierce@uber.com. Thanks again for the review and feedback!
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