Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,974 total reviews)
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Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great concept that is able to generate sales regardless of how it is run.

Cons

Managers are basically sales associates that have a very full plate of tasks to complete themselves, plus all of the management functions; which creates a dysfunctional system. Company openly acknowledges that it doesn't give enough hours to meet the needs for the amount of work that needs to be accomplished. Also has incredible turnover, over 100 percent of employees left in less than 8 months and even had many of the new hires after that initial exit left when I was there. I would not be surprised if for the full year they hit near 200 percent turnover Terrible pay , bonus program is a joke, the goals or so insanely high and it is nearly impossible to meet. They also lied about that fact when I was deciding to accept their offer or not, because most retail bonus programs often rarely pay out, so I made it a point to get a clear answer(Force them to not give me a general platitude but specific percentage of employees bonusing).

1.0
Jul 22, 2014

Don't work here

Recommend
CEO approval
Business Outlook

Pros

Gratis and peers, amazing products to sell

Cons

No payroll, too many tasks, unrealistic goals and expectations for stores. Holiday schedule is horrible...set schedule mandated by corporate. Associates don't get paid time and a half for working on Easter or Thanksgiving

5.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I have been the Prestige Manager at my local store for 3 years now and I LOVE it! Great vendor support and guests that come in looking for me are a constant plus. I love learning about the new products and the seasonal launches constantly give you something to look forward to. The events are so much fun! I keep a running list of clients who like certain products so the planning is not hard but the actual events are the best! Gratis is fun and the discount is great-especially the additional discount we get during the holidays! Our General Manager lets me run my department and trusts my decisions, but is always there for support if I need her input. My hourly + my bonus is great (I had 30 years in the beauty/retail field) and the benefits once I went full time (after my store exceeded its goal and warranted more hours) are AMAZING! Great company-I could advance if I wanted to relocate-but I am totally content doing what I do!

Cons

Some of the biggest challenges are the part-time employees (almost all college students) who don't have any work ethic. The spend more time grumbling about doing a task , than it would take to do it. They think they should get paid to just show up, and don't understand the concept of cleaning, stocking or any number of the things that make up a job in retail. And forget about trying to get them to approach a guest or suggest any additional products or trying to "upsell". They think they want to work in a "makeup store" until they discover that we actually expect them to work and not just play in the makeup.

Viewing 40 - 42 of 13,974 Reviews

Glassdoor has 14,278 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.